Leadership is always tricky and leadership in crisis is even moreso. As many organizations move to work from home arrangements, a new situation is causing confusion for both workers and leaders/managers. This interview focused on what leaders need to consider in making this new arrangement successful, while also pointing out that the easy trap (that people should avoid at all costs!) is to simply use technology to reprooduce the “normal” work environment. The reason this is a trap is that many organizations have disengaged workers, poor people management practices, and flawed organizational cultures! While some normalcy is good to not shock people, now is a great time to take stock of bad practices and start to come up with ways of doing things better.